Privacy Policy

Introduction

Tenbia is one of Bangladesh's most trusted online betting and gaming platforms. From the moment you register to every bet, deposit, or game session, you share certain personal information with us. This Privacy Policy clearly explains how Tenbia collects that information, what it is used for, and how securely it is stored.

We believe transparency is the foundation of trust. This document is written in plain language so every player has a clear understanding of their rights. By using Tenbia's services, you agree to the terms of this Privacy Policy. We encourage you to read it carefully before registering.

What Information We Collect

Tenbia collects data in two main ways — information you provide directly, and data our systems record automatically. Full details are outlined below:

Information provided directly by you:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address and nationality
• National ID or passport number (for KYC purposes)
• Preferred payment methods and transaction details

Automatically collected information:

• IP address and device type
• Browser version and operating system
• Site entry time, session duration, and pages visited
• Game session history and betting patterns
• Behavioral data collected via cookies and tracking pixels

How Your Information Is Used

Tenbia never uses your data unnecessarily. The information we collect is used strictly for the following purposes:

• Account Management: For registration verification, login security, and account customization.
• Payment processing: For the secure processing of deposits, withdrawals, and transactions.
• Security & fraud prevention: To detect and prevent suspicious activity.
• Customer Support: To quickly resolve your questions or issues.
• Promotional communications: To send you offers and bonus updates, subject to your consent.
• Regulatory compliance: To meet applicable legal requirements and licensing obligations.
• Platform improvement: To analyze user experience and improve our services.

Cookies & Tracking Technology

Tenbia uses cookies to enhance your browsing experience and ensure the platform functions properly. Cookies are small text files stored in your browser that help us recognize you on return visits.

Types of cookies we use:

• Essential Cookies: Essential for core site functionality — maintaining login sessions, deposit flow, and more.
• Performance cookies: To analyze page usage patterns and optimize the site.
• Functionality cookies: To remember your language preferences and gaming settings.
• Marketing cookies: To show relevant ads and promotions (based on consent only).

You can manage or clear cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some Tenbia features.

Data Sharing & Third Parties

Tenbia shares your data with third parties only in limited, specific circumstances. We never sell or rent your information for commercial purposes.

Data is shared when:

• Payment processors: Licensed payment gateways for safe processing of deposits and withdrawals.
• Identity verification services: Regulator-approved providers for completing the KYC process.
• Technology partners: Providers of hosting, cybersecurity, and analytics services.
• Legal Authorities: When required by court order or regulatory authority request.
• Fraud Prevention: With relevant authorities to prevent money laundering or fraud.

Every third-party provider operates under a strict confidentiality agreement with Tenbia and may only use the data received for the specified service.

Data Security Measures

Tenbia uses industry-leading security measures to protect your data. Our security framework operates across the following layers:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall & intrusion detection: Active monitoring to prevent cyberattacks.
• Regular security audits: Periodic testing conducted by independent third parties.
• Restricted access: Only authorized personnel can access data on a need-to-know basis.
• Data Backup: Regular data backups to an encrypted backup system.

Your Rights

Every registered user on Tenbia has the following rights regarding their personal data:

• Right to Access: You can request to see what information we hold about you.
• Right to rectification: You can request corrections to any inaccurate or outdated information.
• Right to erasure: You can request the deletion of your data under specific conditions.
• Right to restrict processing: In certain cases, you can request that the use of your data be restricted.
• Right to Object: You can opt out of marketing communications at any time.
• Right to data portability: You can receive your data in a standard, portable format.

To exercise any of these rights, please contact our support team. We typically respond within 30 business days.

Data Retention Period

Tenbia retains your data for as long as your account remains active or as needed to provide our services. Even after account closure, certain data may be retained for a specified period to meet regulatory or legal obligations.

• Transaction records: minimum 5 years (as required by financial regulations)
• KYC documents: up to 5 years after account closure
• Customer support records: up to 3 years
• Marketing consent records: 3 years after consent is withdrawn

Minor Protection

Tenbia strictly prohibits registration and gaming by anyone under the age of 18. Age verification is mandatory at the point of registration, and we do not knowingly collect personal data from minors. Any account identified as belonging to a minor will be closed immediately and all associated data will be deleted.

Policy updates

Tenbia reserves the right to update this Privacy Policy as needed. For any significant changes, we will notify registered users in advance via email or on-site notification. The effective date of the latest revision will always be displayed at the top of this page.

Continued use of the service will be considered acceptance of the updated policy. Reviewing this policy regularly is important for your own protection.