Responsible Gaming

At Tenbia, awareness goes hand in hand with fun — that's our core principle. We're always here to support a safe and healthy gaming experience for you.

Tenbia follows a Responsible Gaming policy  |  18+ Adults Only

What Is Responsible Gaming and Why It Matters

At Tenbia, we believe gaming should be a form of entertainment — not a source of stress or anxiety. Responsible gaming means knowing your limits, managing your time and money, and seeking help when needed. Online betting and gaming are growing rapidly in Bangladesh, and with that comes the need for greater awareness.

At Tenbia, every player's mental and financial wellbeing matters just as much to us as their enjoyment. That's why we don't just offer games and betting — we make sure you can play consciously, enjoyably, and safely. On this page, you'll find all the responsible gaming tools, guidelines, and support resources you need.

Important: Tenbia is for players aged 18 and above only. Never treat gaming as a source of income. If you feel your play is getting out of control, seek help immediately.

Tenbia's Commitment to Responsible Gaming

At Tenbia, responsible gaming isn't just a rule — it's a core value of our brand. We have put in place measures across our platform to help you stay aware and in control at all times.

What our commitment includes:

  • Strict age verification process — no minor can complete registration.
  • Set your own deposit limit and decide exactly how much you want to spend.
  • Session time reminder — automatic alerts when you've been playing for an extended period.
  • Self-Exclusion feature — pause your account on your own terms whenever you need a break.
  • Reality Check — regular updates on how long you've been playing.
  • Trained support team — always ready to help with empathy when you need it.
Keep in mind: Using responsible gaming tools is not a sign of weakness. It's the smart choice of a savvy player.

Our Responsible Gaming Tools

Tenbia offers a range of effective tools to help you stay in control of your gaming. You can activate any of these at any time from your account settings:

  • 1
    Deposit Limit Set a daily, weekly, or monthly cap on your deposits. Once set, increasing the limit requires a waiting period of at least 7 days.
  • 2
    Loss Limit Set a limit on how much you can lose within a given period. Once the limit is reached, you will automatically be unable to place further bets in that session.
  • 3
    Session Time Limit Decide in advance how long you'll play in one session. When the time is up, Tenbia will remind you to take a break.
  • 4
    Reality Check A pop-up will appear every 30 minutes, 1 hour, or 2 hours showing a summary of your total play time and your wins and losses.
  • 5
    Temporary Break (Cool-Off Period) Temporarily suspend your account for anywhere between 1 day and 6 weeks. You won't be able to log in or place bets during this time.
  • 6
    Self-Exclusion Permanently deactivate your account for a period of 6 months to 5 years. This is the strongest protection measure available and is difficult to reverse.

Warning signs of problem gaming

If you notice any of the signs below, it's time to seek professional help with your gaming. Be honest with yourself — your wellbeing depends on it:

Chasing losses

Chasing losses by placing bigger bets repeatedly or borrowing money to keep playing.

Losing track of time

Losing track of how much time has passed while playing, and neglecting meals or sleep.

Withdrawal from Family and Friends

Neglecting social relationships and responsibilities because of gaming.

Emotional instability

Feeling uncomfortable, irritable, or anxious when not playing.

Financial Difficulties

Unable to pay bills, draining savings, or taking on debt to fund gaming.

Tendency to hide or conceal

Hiding your gaming habits from family or people close to you.

Tips for healthy gaming habits

Responsible gaming at Tenbia doesn't mean giving up gaming — it means playing smarter. Follow these simple habits to keep gaming fun every time:

  • Set a budget: Set a spending limit before you start playing and stick to it. Never go beyond your budget.
  • Set a time limit: Decide in advance how long you'll play each day. Use an alarm or timer.
  • Think of winnings as a bonus: Never count winnings from gaming as a regular source of income.
  • Don't play under the influence: Avoid placing bets under the influence of alcohol or any other substance.
  • Take a break when you're stressed: Avoid gaming when you're angry, upset, or feeling low — it's harder to make good decisions in that state.
  • Take regular breaks: Take at least 10 to 15 minutes of rest every hour.
  • Keep up other hobbies: Don't let gaming become your only source of entertainment.
Keep in mind: There are no guarantees of winning in gaming. Every betting game depends on random outcomes. Only spend what you can afford to lose without it affecting your daily life.

Minor Protection

Tenbia strictly ensures that no minors (under 18) can access our platform. Age verification is mandatory during registration. If you have children or teenagers at home, please take the following steps:

  • Use a PIN or password lock on your device.
  • Keep auto-login disabled on the Tenbia app or site.
  • Never hand your device to someone else without logging out first.
  • Teach children about online safety.
  • Use parental control software.

Why Tenbia's responsible gaming you can trust

Stay in Control

Set your deposit limit, session timer, and loss limit yourself — your gaming experience is entirely in your hands.

Take a break whenever you like

Take a break whenever you need — using the temporary or long-term self-exclusion feature. No questions asked, no judgement.

Compassionate support

Our trained support team is always ready to help with problem gaming concerns — with complete confidentiality.

View Betting History

You can view your full gaming history, win/loss records, and spending summary at any time.

Strict 18+ Verification

Age verification is mandatory at registration. Minors are strictly prohibited from accessing the platform.

Smart Reminders

Automatic break reminders and reality checks during long sessions — so you always know how long you've been playing.

Frequently Asked Questions

Yes. Any registered Tenbia user can activate self-exclusion at any time, either through account settings or with help from our support team. Once activated, the account cannot be reactivated before the set period ends.

Lowering your deposit limit takes effect immediately. However, increasing your limit requires a waiting period of at least 7 days. This delay is intentional — to give you time to reconsider impulsive decisions.

If you think a friend or family member may be struggling with a gaming addiction, start by having an open, honest conversation with them. Speak with empathy rather than judgment, and encourage them to seek professional help. You're also welcome to reach out to the Tenbia support team for guidance.

Yes, research shows that some people are more susceptible to developing a gaming addiction — though this doesn't apply to everyone. Playing responsibly, setting clear limits, and knowing your boundaries can keep gaming a safe form of entertainment. If something feels off, acting early is always the right call.

Your account balance remains completely safe during self-exclusion. Withdrawals can be arranged once the self-exclusion period ends, or sooner through our support team if needed. We make sure your funds are protected at all times.

Play Safe, Stay Well

Get started today with all of Tenbia's responsible gaming features. We want every gaming experience you have to be enjoyable, safe, and memorable.

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